PRIVACY
Your privacy
Welcome to our website svaposervizi.net (the Site).
Your privacy and the security of your personal data are very important, so we collect and manage your personal data with the utmost care and take specific measures to keep them safe.
Below is information on the processing of data by SVAPOSERVIZI in relation to your navigation and use of the services offered.
For detailed information on how SVAPOSERVIZI manages your personal data, please read our Privacy Policy.
Please also read the "Cookie Policy" (at the bottom of the page), the "General Conditions of Use" of the svaposervizi.net site, which contain detailed information on the conditions relating to our services.
Some services may be subject to specific legal terms, in which case it will be our responsibility to give you all the appropriate information from time to time.
Who is the owner of svaposervizi.net?
The svaposervizi.net website is owned by Numerous Anna based in Corso Garibaldi 49 - 18013 Diano Marina (IM) Italy C.F. and VAT no. 0167090085, as Data Controller.
For any clarification, question or requirement related to your privacy and the processing of your personal data, you can contact us at any time by sending a request to our Customer Service, by calling 0183 49 61 47 or by writing to the address of Numerooso Anna.
If you wish, you can also contact our Data Protection Officer (DPO), by writing to "Data Protection Officer" at the above address, or by e-mail at info@svaposervizi.net.
What data do we process and why?
The personal data that Numerooso Anna processes are those you provide us when you complete an order and purchase goods, and those we collect while you browse or use the services offered on the svaposervizi.net website.
Numerous Anna can therefore collect data about you such as personal data such as name and surname, shipping address and billing address, browsing data and your purchasing habits.
Your personal data are processed for the following purposes:
- conclude and execute the purchase contract for goods offered on the svaposervizi.net site;
- provide you with the services of the svaposervizi.net site such as subscribing to the newsletter;
- allow you to register on the website www.svaposervizi.net and use the services reserved for registered users;
- manage your requests forwarded to our Customer Service.
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute a contract with you or to provide you with the service you have specifically requested.
We also carry out statistical surveys and analyzes with data in aggregate form to understand how users interact and use the Site, to improve our offer and our services.
However, only with your express consent, we process your personal data for:
- carry out commercial and promotional communication activities;
- customize the Site and commercial offers based on your interests.
Who will process your data?
Your personal data are processed by duly trained staff of Numerous Anna as Data Controller.
Furthermore, for organizational and functional needs relating to the provision of services on the svaposervizi.net site, your data may be processed by our suppliers.
The latter have been evaluated and chosen by Numerooso Anna for their proven reliability and competence.
Some of these subjects may also be based in non-EU countries and, in these cases, the transfer of your personal data to these countries is carried out in compliance with the guarantees provided by law.
How long do we keep your data?
We keep your personal data for a limited period of time which depends on the purpose for which they were collected, at the end of which your personal data will be deleted or in any case irreversibly made anonymous.
The retention period is different depending on the purpose of the processing: for example, the data collected during the purchase of goods on the svaposervizi.net site are processed until all administrative and accounting formalities have been completed, therefore they are archived in accordance with tax legislation. local (ten years), those used to send you our newsletters until you ask us to stop sending.
What are your rights?
At any time, depending on the specific treatment, you can: revoke the consent to the treatment, know what your personal data are in our possession, their origin and how they are used, request their updating, rectification or integration as well as, in the cases provided for by the provisions in force, the cancellation, the limitation treatment or oppose their treatment. If you wish, you can request to receive the personal data held by Numero Anna concerning you in a format that can be read by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you.
If you believe that the processing of your personal data has been carried out illegitimately, you can lodge a complaint with one of the competent supervisory authorities for compliance with the rules on personal data protection. In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data (http://www.garanteprivacy.it/).
This information may undergo changes and additions over time, we therefore invite you to periodically check its contents. Where possible, we will try to inform you promptly of the changes made.
Privacy Policy
1. General information
Who is the Data Controller?
The svaposervizi.net website is owned by Numerous Anna based in Corso Garibaldi 49 - 18013 Diano Marina (IM) Italy C.F. and VAT no. 0167090085, as Data Controller.
For any clarification, question or requirement related to your privacy and the processing of your personal data, you can contact us at any time by sending a request to our Customer Service, by calling 0183 49 61 47 or by writing to the address of Numerooso Anna.
Who is the Personal Data Protection Officer?
Numerous Anna is the Personal Data Protection Officer.
If you wish, for any request regarding the protection of your personal data and the exercise of your rights, you can contact our Data Protection Officer (DPO), by writing by e-mail to info@svaposervizi.net
2. What personal data do we collect?
The categories of personal data that Numerooso Anna collects and processes when you browse or buy on the svaposervizi.net site are the following:
a) we collect the personal data necessary to complete and execute your purchase on the svaposervizi.net site such as name and surname, e-mail address, shipping address, billing address, telephone and payment data;
b) we collect your e-mail address when you sign up for our newsletter service;
c) we process the personal data you provide us when you contact our Customer Service to provide you with the requested assistance;
d) with your consent, we collect and use your personal data for marketing purposes;
e) we collect information about your navigation on the svaposervizi.net site, such as the pages you visit and how you interact with the single page and we save this information on our servers.
g) in the event that you provide TEKNOSVAPO with personal data of third parties, for example in cases where you decide to purchase a product to be delivered to a friend, or to make a gift, TEKNOSVAPO will make sure to deliver the privacy policy at the time of the first communication. We remind you that the use of personal data of third parties is subject to the rules on the protection of personal data.
We inform you that Numerous Anna does not process personal data relating to minors. If you access the svaposervizi.net site and use the services offered by Numerooso Anna, you declare that you are of legal age.
3. How do we use the personal data collected?
Numerous Anna collects and processes your personal data for the following purposes:
a) conclude and execute the purchase contract for the products offered on the svaposervizi.net site. When you complete your purchase, we ask you for the personal data necessary for the execution of the contract, such as payment, anti-fraud checks if you choose to pay by credit or debit card, billing, product shipping and any management of the made.
b) registration on the svaposervizi.net site and use of the services offered to registered users. Registration on the svaposervizi.net site is possible by entering some personal information, necessary to ensure your identification and the performance of the services offered to registered users.
c) provision of the services offered on the svaposervizi.net site. To this end, Numerous Anna needs to collect, in relation to each service and its characteristics, the personal data necessary for the performance of the service requested by you.
d) management of requests to our Customer Service, which uses the personal data you provide to satisfy your requests for information and requests for assistance.
e) statistical analysis and surveys. We use some information about your use on the svaposervizi.net site to carry out statistical analyzes and surveys in order to improve our offer and our services;
f) sending commercial communications them and promotional items following the purchase of one of our products, so-called soft spam. Following the purchase of one of our products on the svaposervizi.net website, we will send you communications containing our commercial proposals on similar products and services to the e-mail address you provided us with.
g) subject to your express consent, we may use the contact details you have provided for commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. Furthermore, always with your consent, we will be able to use your contacts as part of market research and surveys for the detection of satisfaction in order to improve our services and the relationship with our users. These communications will take place exclusively via e-mail.
h) only with your consent, Numerous Anna will be able to personalize your experience as a registered user on the svaposervizi.net site, proposing you advances and offers in line with your tastes and sending you personalized commercial communications according to your interests, these communications will take place exclusively in the manner by email. The personalization will be carried out by analyzing your previous purchases and other information described in the previous paragraph "What personal data do we collect?". For more information on this data and on the activity that allows it to be processed, please consult "my personal data" in your private area.
If you wish to authorize the activities referred to in points g) and h) and subsequently do not wish to receive further communications from Numerous Anna or if you wish to limit the ways in which you will be contacted, you can interrupt these communications at any time by simply clicking on the appropriate "unsubscribe" link present at the bottom of each communication, by accessing your account, by contacting Numerous Anna by calling 0183 49 61 47 or by contacting our Customer Service or by writing to the above address.
We inform you that you may receive further communications from us even after submitting your unsubscribe request, as some submissions may have already been planned, our systems may take some time to process your request.
In relation to all the activities indicated above, we will process your personal data mainly through IT and electronic tools; the tools we use guarantee high safety standards, in full compliance with current legislation on the subject.
4. Your profile
When creating your account, we offer you the opportunity to use the following services:
• My orders: track the shipment of your orders, change or return items that are not for you and see the history of your orders.
• My data: manage your registration data.
• My addresses: save or modify your addresses to always have them at hand and complete your purchases faster.
With your express consent Numerous Anna will be able to customize your experience and the contents of commercial communications and offers that you will see when you browse the svaposervizi.net site as a registered user based on your interests. This activity allows you to facilitate the search for products and services that are of greater satisfaction and interest to you and at the same time allows us to improve our offer for you. Personalization is made possible by the analysis of your personal data in our possession, described in the previous paragraph "What personal data do we collect?". In particular, information on purchases you have made in the past and information regarding the sections of the Site you visit most often or the services you use most often help us to understand which products and services you are most interested in.
To ensure that the information in our possession is correct and allows us to adequately carry out the activity described above, we invite you to access the "My profile" section and, if you deem it necessary, to update it.
5. Legal basis of the processing
We process your personal data only in the presence of one of the conditions provided for by current legislation, and specifically:
a) for the conclusion and execution of a contract to which you are a party.
When we process your data for the conclusion of the purchase contract of which you are a part, we take care to use only the minimum information necessary for the execution of the same. This basis legitimizes the processing of personal data that takes place in the following activities:
- conclusion and execution of a purchase contract for the products offered on the svaposervizi.net site;
- registration on the svaposervizi.net site and use of services reserved for registered users;
- provision of services or Get on the svaposervizi.net site;
- management of your requests by our Customer Service.
The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data to us or not, but in the absence of the requested data it will not be possible for us to conclude or execute the contract and your requests. This means that you will not be able to purchase the products and you will not be able to use the services of Numerooso Anna and that Anna Numerooso will not be able to manage your requests;
b) to follow up on a legal obligation.
In the event of the conclusion of a contract for the purchase of goods on the svaposervizi.net site, the processing of the User's data will take place to fulfill the legal obligations to which Numero Anna is required in accordance with the tax provisions and other regulations to which it is subject. Numerous Anna. You are free to decide whether to conclude a contract and whether or not to communicate your data to us, but if you do so, your data will be necessary and will be processed to fulfill the aforementioned legal obligations to which Numerous Anna is bound.
c) for our legitimate interest.
Some of your personal data in case of purchase of products on the svaposervizi.net site by credit or debit card, may be processed to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activities.
d) based on your consent.
We will carry out the following treatments only if you have given us your express consent:
• carrying out marketing activities and opinion polls and market research;
• analysis of your browsing and consumption habits as part of the use of your profile, in order to personalize your experience on the svaposervizi.net site.
Providing us with your personal data for these activities is absolutely optional. You are free to provide us with your data for these purposes or not, but in the absence of the same it will not be possible for Numerous Anna to carry out marketing activities, opinion polls and market research, and to analyze your habits.
6. Who will process your data?
Your personal data will be processed by Numerooso Anna internal staff who are specifically trained and authorized to process them.
Your personal data will also be transmitted to third parties that we use to provide our services; these subjects have been adequately selected and offer a suitable guarantee of compliance with the rules on the processing of personal data. These subjects have been designated as data processors and carry out their activities according to the instructions given by Numerooso Anna and under his control.
The third parties in question belong to the following categories: banking operators, internet providers, companies specialized in IT and telematic services; couriers; companies that carry out marketing activities; companies specializing in market research and data processing.
Your data may be transmitted to the police forces and to the judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow Numerooso Anna to ascertain , exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.
7. Web push notification
There are no push notification advertisements on the svaposervizi.net website.
9. Data transfer outside the EU
Some of the third parties listed in the previous paragraph "Who will process your data?" may be based in countries outside the European Union which nevertheless offer an adequate level of data protection, as established by specific decisions of the European Commission (http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa -community-and-international / data-transfer-to-third-countries # 1).
The transfer of your personal data to countries that do not belong to the European Union and that do not ensure adequate levels of protection will be carried out only after the conclusion between Numerooso Anna and said subjects of specific agreements, containing safeguard clauses and appropriate guarantees for the protection of yours. personal data so-called "standard contractual clauses", also approved by the European Commission, or if the transfer is necessary for the conclusion and execution of a contract between you and Numerous Anna (for the purchase of goods offered on the svaposervizi.net site, for registration on the svaposervizi.net site or the use of services on the svaposervizi.net site) or for the management of your requests.
10. How long do we keep the data?
We keep your personal data for a limited period of time, which varies according to the type of activity that involves the processing of your personal data.
After this period, your data will be permanently deleted or in any case made irreversibly anonymous.
Your personal data is stored in compliance with the terms and criteria specified below:
a) data collected to conclude and execute contracts for the purchase of goods on the svaposervizi.net site: up to the conclusion of the administrative-accounting formalities. The billing data will be kept for ten years from the billing date;
b) Registered User data: the data will be kept until you request the cancellation of your profile;
c) data relating to the payment: up to the certification of the payment and the conclusion of the related administrative and accounting formalities resulting from the expiry of the right of withdrawal and the terms applied for contesting the payment;
d) data collected in the context of the use of services offered on the svaposervizi.net site: these data are kept until the termination of the service or cancellation of the subscription to the service by the User;
e) data related to user requests to our Customer Service: the data useful to assist you will be kept until your request is satisfied;
f) CV: for six months from receipt;
g) data used for commercial communication activities towards users who purchase products on the svaposervizi.net website (soft spam): these data are kept until the termination of the service or the exercise of the opposition by unsubscribing by the user;
h) data provided for commercial communications activities, opinion polls and market research: up to the request by the user to interrupt the activity and in any case within 2 years from the last interaction of any kind of user with Numerous Anna ;
i) data used to personalize the Site and to show customized commercial offers: as long as the user does not request the cessation of the activity and in any case within two years of the user's last interaction of any kind with Numerous Anna;
j) data used for carrying out market research and surveys for the detection of satisfaction: as long as the User does not request the cessation of the activity.
In any case, for technical reasons, the termination of the processing and the consequent definitive cancellation or irreversible anonymization of the related personal data will be final within thirty days from the terms indicated above.
11. Your rights
You can exercise your rights at any time with reference to the specific processing of your personal data by Numerous Anna. Find below their general description and how to exercise them.
a) Access your data and modify it: you have the right to access your personal data and to request that it be corrected, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession.
b) Revoke your consent: you can revoke at any time a consent you have given for the processing of your personal data in relation to any activity for marketing purposes. In this regard, we remind you that the sending of commercial and promotional communications, the carrying out of market research and surveys for the detection of satisfaction for the personalization of the website and commercial offers based on your interests are considered marketing activities. . Upon receipt of your request, we will promptly cease the processing of your personal data based on this consent, while different treatments or based on other assumptions will continue to be carried out in full compliance with the provisions in force.
c) Opposition to the processing of your data: you have the right to object at any time to the processing of your personal data carried out on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, Numerous Anna will have to evaluate the reasons for your request.
d) Delete your data: in the cases provided for by current legislation you can request the cancellation of your personal data. Once your request has been received and examined, if legitimate, we will promptly cease processing and delete your personal data.
e) Request that the processing of your personal data be temporarily limited: in this case Numerooso Anna will continue to keep your personal data but will not process them, unless it is subject to your different request and the exceptions provided for by law. You can obtain the limitation of the processing when you dispute the accuracy of your personal data, when the processing is unlawful but you oppose the cancellation of your data, when your data no longer serves us but you need it to exercise your right in court and when you object to the processing, during the period in which we evaluate the reasons for your request.
f) Request your data or transfer them to a person other than Numerous Anna ("right to data portability"). You can request to receive your data that we process based on your consent or on the basis of a contract with you in a standard format. If you wish, where technically possible, we can at your request transfer your data directly to a third party indicated by you.
In order to exercise some of your rights described above, you can access your account or alternatively you can contact us by calling 0183 49 51 47 or by writing to our Customer Service, or by writing to the address of the Data Controller indicated above.
To ensure that our users' data are not infringed or illegitimate by third parties, before accepting your request to exercise one of the rights indicated, we will ask you for some information to be sure of your identity.
12. Security measures
We protect your personal data with specific technical and organizational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: the pseudonymisation or encryption of your data; the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, Numerous Anna undertakes to regularly test, verify and evaluate the effectiveness of technical and organizational measures in order to ensure continuous improvement in the safety of processing.
13. Complaints
If you believe that the processing of your personal data has been carried out illegally, you can lodge a complaint with one of the competent supervisory authorities for compliance with the rules on the protection of personal data.
In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data.
More information on the methods of presentation are available on the website of the Guarantor, at http://www.garanteprivacy.it.
14. Changes to this information
The constant evolution of our services may involve changes in the characteristics of the processing of your personal data described up to now. Consequently, this privacy statement may undergo changes and additions over time, which may also be necessary in relation to new regulatory interventions regarding the protection of personal data.
We therefore invite you to periodically check the contents: where possible, we will try to promptly inform you about the changes made and their consequences
The updated version of the privacy policy, in any case, will be published on this page, indicating the date of its last update.
15. Legislative references and useful links
The processing of your personal data is carried out by Numerous Anna in full compliance with the regulations on the matter provided for by the General Data Protection Regulation (EU) 2016/679, the rules on the processing of Italian personal data and the provisions of the Authority of Italian control (http://www.garanteprivacy.it).
15. Request for assistance and / or information on purchased products
In the event of a request for information regarding products in your possession, and not purchased on our website svaposervizi.net or at the points of sale, our staff is not required to respond, as we are not responsible and cannot provide support for sales made. out of our control. It is advisable to contact the manufacturer or the seller.
For information about products you want to buy or have purchased at our website svaposervizi.net or at one of our stores, our staff will be available and will respond as soon as possible. We recommend using the whatsapp module to speed up operations.
COOKIE POLICY
The European parliament issued a new privacy law in May 2011 which obliges websites to request users' permission to use cookies relating to the services offered. The EU Cookie Law (European law on cookies) was also approved in Italy, entering into force one year later, on 1 June 2012 with legislative decrees 69/2012 and 70/2012.
Cookies: Cookies are small pieces of data that are stored and used to improve the experience of using a site.
For example, they can temporarily remember your browsing preferences to avoid selecting the language every time, thus making subsequent visits more comfortable and intuitive. Or they can be used to carry out "anonymous surveys" on how users navigate through the site, in order to then be able to improve it starting from real data. Cookies do not record any personal information about a user and any identifiable data they will not be stored. If you want to disable the use of cookies, you need to customize your computer settings by setting the deletion of all cookies or activating a warning message when cookies are stored. To proceed without changing the application of cookies, simply continue browsing.
Cookies are not viruses or programs: Cookies are not viruses or programs. Cookies are only data saved in text form in the form "variable = value" (example: "dataAccessoSito = 2014-01-20,14: 23: 15?). These data can only be read by the site that generated them, and in many cases they have an expiration date, beyond which the browser will automatically delete them. Not all cookies are used for the same purpose: the different types of cookies used by this website will be specified below.
Essential cookies: These cookies are essential in order to allow you to move around the site and make full use of its features. Without these cookies some services will not be able to function properly.
Performance cookies: These cookies collect information on how users use a website, but do not store information that identifies a visitor. These cookies are used only to improve the functioning of the website.
By using the site, the user accepts that these cookies can be stored on their device.
Functionality cookies: Cookies allow the site to remember the choices made by the user (such as language or other special settings that may be available) and provide customized advanced features, and can also be used to provide the requested services. By using the site, the user accepts that these cookies can be stored on their device.
How to manage cookies on your PC: Each browser allows you to customize the way cookies are to be treated. For more information, consult the documentation of the browser used. Some browsers allow "anonymous browsing" on websites, accepting cookies and then automatically deleting them at the end of the browsing session. For more information about "anonymous browsing" consult the documentation of the browser used.