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We offer an even more flexible and personalized delivery service with Flex Delivery Service. Thanks to the possibility to choose between six different options, to guarantee a personalized delivery experience based on your needs.

How Flex Delivery Service works

Those who buy on Svaposervizi will be constantly updated on the progress of the shipment. Through a link sent via e-mail and / or text message, you can access a management area, both before and after the first failed delivery attempt, where you can choose up to six customization options.

The service provides by default the possibility to select a new delivery date or the choice of the collection point; but the flexibility does not end there because, if you want, you can allocate other delivery options:

Change the expected delivery date

The recipient can choose a new delivery date to be made within 3 working days following the originally scheduled one. In case of redelivery, it is possible to choose a date within 10 working days following the day of non-delivery.

Choose a new collection point between GLS Headquarters and Parcel Shop

The recipient can choose to have the shipment delivered to a GLS office or a parcel shop that are part of the area of ​​competence of the office that reaches the original destination address.

Enter a new delivery address

The recipient can indicate an alternative delivery address to his own. Location and street must be within the managed area of ​​the original destination.

Indicates a safe place for delivery

The recipient can choose to have the shipment delivered to a safe place (garden, garage, balcony) at the same delivery address.

Authorize delivery to the neighbor

The recipient can choose to have the shipment delivered to a neighbor at his own address.

European countries where Flex Delivery is available

Click on the individual country to see more details on the service provided.

Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Italy, Ireland, Luxembourg, Netherlands, Poland, Czech Republic, Romania, Slovakia, Slovenia, Spain, Hungary.


All shipments made by Svaposervizi use the Flex Delivery service