Shipping

General conditions

Packages are sent the same working day if the purchase is made before 14:00 and / or upon receipt of payment and are shipped via the GLS 24H express courier. In the evening it will send you the tracking code to follow the progress of the shipment.

Shipping costs include handling and packaging costs, insurance costs, sending emails from the courier, sms from the courier and call from the courier in case of absence.

Order cancellation by Svaposervizi.net

Svaposervizi.net reserves the right to cancel any order at any time, where a technical or administrative error is found.

The buyer will receive a notification with the reasons and refund on the payment method used.

Shipping costs are free for purchases over € 60, except for some areas.

Times and Costs

ITALY excluding islands

Shipping costs € 5.90 with a cost of less than € 60. With a cost of more than € 60, shipping is free.

Not valid for high-end products, which have a fixed cost of € 5.90 for each item.

CALABRIA

Shipping with an order of less than € 60 has a cost of € 7.90. If you spend more than € 60, the shipping cost is € 5.00.

Not valid for high-end products, which have a fixed cost of € 5.90 for each item.

SARDINIA

There is no free shipping in this area.

SICILY

Shipping with an order of less than € 60 has a cost of € 7.90. If you spend more than € 60, the shipping cost is € 5.00.

Not valid for high-end products, which have a fixed cost of € 5.90 for each item.

EUROPE

The cost of shipping in Europe is € 25.

Not valid for high-end products, which have a fixed cost of € 5.90 for each item.

Note:

All shipping costs indicated refer to non-disadvantaged locations, particular islands and / or difficult to serve countries. Therefore the shipping cost may vary depending on the destination.

Countries served

The following countries are served by our services.

  • Albania
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Hungary
  • Luxemburg
  • Netherlands
  • Poland
  • Romania
  • Slovenia
  • Spain
  • Cash on delivery

Delivery time

ITALY = C24 / 48 / 72h.

EUROPE - 48 / 72h.

Orders are processed every day but are shipped from Monday to Friday as express couriers do not work on weekends.

Orders placed on Saturday and Sunday will be entrusted to the courier on the following Monday.

All orders received by 2:30 pm each day will be processed the same day.

WITHDRAWALS AND DELAYS OR NON-DELIVERY VALID ONLY FOR ITALY

Always indicate your telephone number, to avoid problems.

The courier will carry out the proof of delivery twice for two days, and is obliged to call in case of absence of the customer.

In case of non-collection / presence, the package will be available at the nearest depot for 14 days.

In the event of a request for redelivery, the courier will charge the customer € 11.00 for the following additional costs:

€ 6.00 re-delivery

€ 15.00 starting and closing practice.

In case of non-collection, it is advisable to contact the local office (GLS Italy), to arrange the collection and any costs to be borne by you.

In the event that the goods return to our company due to absence, non-collection extended beyond the term, and / or without reason, the amount due to the courier will be deducted from your payment. If the credit is not sufficient, a refund will be requested in our favor. Initially through a debit and in the negative case through the appropriate offices.

REIMBURSEMENT

All refunds will be issued within 5 days of receipt of the goods, with the payment method used during the purchase.

In the case of purchase by cash on delivery, the only ways to receive the money are the following:

  • Payment by Nexy 
  • Payment by bank transfer
  • Good purchase

All payments will be made only and exclusively on cards and accounts in the name of the buyer.

RESOLUTION TO DELIVERY PROBLEMS

All shipments are sent to the address indicated at the time of payment.

Delivery is always carried out by authorized personnel, who are required to deliver the package to the name indicated on the waybill.

If the package is picked up by a different person, all shipping guarantees will have no value.

All packages shipped are video recorded and photographed during the entire packaging phase inside our warehouse, that all objects are checked before being shipped, and that shipments are made according to the guidelines dictated by the shipper.

The shipper takes photographs of the package during all phases, collection, dispatch and delivery.

COMMON PROBLEMS

The package is delivered