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Terms of purchase

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Customs, export, EXTRA EU VAT


Seller: Numerous Operational Office Anna - Corso Garibaldi, 49 - 18013 Diano Marina (IM) - Italy

Buyer: The Customer who places an order via the Website.

Goods: Goods are defined as the items that the Buyer undertakes to purchase from the Seller.

Contract: A contract means the contract between the Seller and the buyer for the sale and purchase of goods.

Terms and conditions: Means the terms and conditions of sale referred to in this agreement and all special terms and conditions agreed in writing by the Seller.

Svaposervizi.Net di Numeroso Anna is an activity registered in Italy, with registration number REA IM - 208965, whose head office is located at Corso Garibaldi 49, Diano Marina (IM). The VAT number is IT 01670960085.


These terms and conditions apply to all contracts for the sale of goods by the Seller to the Buyer and prevail over any other documentation or communication from the Buyer.

The acceptance of the delivery of the goods is proof of the Buyer's acceptance of these terms and conditions.

Any variation of these terms and conditions (including any special conditions and conditions agreed between the parties) is not applicable unless agreed in writing by the Seller. Any complaints must be sent to the Seller's address.


The company reserves the right to periodically update the prices on the website. The Seller will take care to guarantee the prices when the Buyer places an order.

The company reserves the right to collect the goods from the website at any time.

The Seller is not liable to anyone for picking up the goods from the website or for refusing to process an order.


Once an order has been received, the staff follows a very precise, tested procedure, able to guarantee the highest final quality.


Check availability of goods

Quality control of the goods

Photograph of the goods to be shipped

Photograph of the goods inside the unclosed packaging

Photograph of the packaging containing the closed goods

Photograph of the packaging inside the courier's envelope


All orders received are photographed in four stages. All images are stored in our archive. The images are sent to the buyer before delivering the package to the courier.

Complaints about the lack of items will not be accepted in any way. All products are checked by the official distributor, by us when they arrive in stock, and before being shipped to the end customer.


All orders for goods are considered as an offer by the Buyer to purchase goods pursuant to these General Conditions and are objects to be accepted by the Seller. The Seller may choose not to accept an order for any reason, and cancel any order at any time.

In the event that the goods ordered by the buyer are not available in stock, the Buyer will be notified and given the option to wait until the products arrive in the warehouse or to cancel the order and receive a full refund within 30 days.


The price of the asset is the one indicated on the website. The price is inclusive of VAT and does not include shipping costs, unless otherwise specified on the product page, banner or any other method of information present on this website domain

The purchase price, including VAT and shipping costs, will be displayed in the Buyer's cart before confirming the order.

After the order has been received, the Seller must confirm by e-mail the details, description, price of the goods and information on the right of withdrawal.

The payment of the price including VAT and delivery costs must be made before the DELIVERY of the goods, unless otherwise specified or using alternative payment methods such as cash on delivery.


Sales of tangible goods to individuals, through indirect electronic commerce (so-called B2C), are assimilated to mail order sales, for which the billing exemption applies, pursuant to art. 22, paragraph 1, n. 1, of the Presidential Decree 633/1972 and the obligation of certification by receipt and tax receipt, by effect of art. 2 of the Presidential Decree 696/1996.

Having said that, the transferor is required to note the sales made to the transferees in the register of fees pursuant to art. 24 of the Presidential Decree 633/1972. Specifically, the overall amount of the sales payments made on each day must be noted, including the fees related to the sales for which an invoice was issued at the customer's request.

Anyone wishing to receive a tax invoice is requested to indicate this in the order notes.

6 CANCELLATION OF ORDER BY reserves the right to cancel any order at any time, where an error of a technical, administrative and / or any other nature counterproductive to our work is found.

The buyer will be notified with the reasons.

In case of electronic advance payment, the full refund incurred in the purchase phases will be made immediately after cancellation, in the payment method used.


The sales prices indicated on the site are expressed in Euros including VAT and, unless otherwise specified, do not include delivery costs. Shipping costs are billed at the end of the order as a supplement to the products purchased. Svapo Servizi reserves the right to change prices at any time, but equally undertakes to apply the prices indicated on the site at the time of placing the order.


All the products on the site are present in our warehouses ready to be shipped. However, it may happen that some products for various reasons are not present in the required quantity. If one or more products ordered are not available, undertakes to process the order within 5 working days from the date of receipt of payment. Only if it takes several days to find the unavailable product (s), Svapo Servizi undertakes to contact customers within 5 working days from the date of receipt of payment to inform them of the time required for delivery of the ordered product. Orders are normally processed the next business day after payment is received. Payments with paypal and credit card are immediate while bank transfers take 2-4 working days.


To order on just choose the products, put them in the cart and follow the purchase wizard. To delete a product from the cart, click on the basket under each item in the cart. To change the quantity of a product, just enter the desired quantity in the appropriate box and click on update cart. During the purchase process you will be asked to log in. If you are a registered customer just enter the username and password with which you registered. If you are not registered you must register and fill out the form with all your data. If you have forgotten your password, click on "Forgot password?", Enter the email with which you registered on Svaposervizi and the system will send you a new password.

If the order is successful, you will receive an email with the subject "Order of Purchase". Check that all data is correct, especially that the shipping address is complete with street / square / course and also the house number. If the details are incorrect, contact us immediately. Always indicate a shipping address where there is always someone who can receive the package, or in the space "Add comments about your order" enter the times or days you prefer the delivery is made. For any communication, comment or note about your order, always use the space "Add comments about your order" located on the "Shipping information" page where you choose the shipping method for your order.


The shipping costs except for promotions or other indications are 5.90 EUR and 8 EUR for islands or remote areas of Italy and are added automatically by the system during checkout, or free when reaching the threshold of 99.00 EUR.

It is specified that the costs relating to deliveries where it is necessary to use means such as ferries, air ships have a different cost. You can see all the shipping costs are specified here. We recommend that you consult for more information. Shipments are made by GLS Italy courier with delivery from Monday to Friday. At the time of delivery of the goods, the Customer is required to check that the number of packages delivered correspond to what was ordered and that the packaging is intact and not altered. even in the closure tapes, that there are not two different types of closure tapes, that the name on the label is correct, that it does not have an improbable weight to the ordered products, that there are no closure staples on the package or other types of closures. In case of tampering and / or breakage, the customer must immediately contest the shipment to the courier and contact us immediately, because if you sign the package, you declare that the package is intact and the contents are perfect, so once signed the package is not refundable and we do not accept complaints of no type.

The products purchased on the site can be delivered all over the world. At the time of placing the order, the possible shipping options will be indicated and the relative rate calculated automatically by the system based on the rates in force at the time of the order. It is the customer's obligation to ensure that the goods are importable in his own country. The payment of any customs duties and taxes are the sole responsibility of the customer. Svaposervizi does not accept complaints of any kind regarding taxes, fees and any other surcharge on shipments.

The expected delivery time will be visible on the payment screen.

11 Shipping High-end products

Unless otherwise indicated on the product page, high-end items do not enjoy free shipping, and have a shipping cost of € 5.90 for each individual item. The charges include handling and packaging costs, insurance costs, sending emails from the courier, text messages from the courier and call from the courier in case of absence.


We currently accept the following payment methods:

• Bank transfer in advance: it takes 2 to 4 working days to view the credit on our current account and then to ship the ordered products. Shipping prior to credit is at our sole discretion. Always indicate the order number in the purpose of the transfer. The details for making the transfer can be found at the top of the order details by clicking on the link of the email sent automatically by the system as confirmation of the successful order.

• Paypal: it is safe and immediate, zero cost for the customer, you can use prepaid cards such as postepay and the shipment starts the day after payment if not made before 14:30.

• Credit cards: it is safe and immediate, zero cost for the customer, you can use prepaid cards such as postepay and the shipment starts the day after payment.

• Cash on delivery: only Italy.

The service is applied with a minimum amount of € 25.00 and a maximum of € 200.00.

• SatisPay: it is safe and immediate, zero cost for the customer, prepaid cards such as postepay can be used and the shipment starts the day after payment if not made before 14:30.

Payment data is sent after order confirmation. Immediately after making the payment, we ask that information be sent to us on:

place of execution - date - time - order number to

The possible payment options will be displayed at the time of purchase.

Unpaid orders will be canceled 30 days after their creation.


The sale of the items on this site is aimed at users over the age of 18.

These remote sales conditions using Internet technologies comply with Directive 97/7 / EC and any amendments and additions relating to the protection of consumers in the field of distance contracts, implemented in Italy with Legislative Decree 22 May 1999, no. . 185.

The "on-line" contract has as its object the purchase of goods and products at a distance by a consumer (hereinafter also called "Customer") and the supplier (hereinafter also called "Supplier") exclusively using the Internet technology made available by the Supplier at the address Before each purchase, the Customer must view and accept these conditions as an obligatory step in the purchase, as well as the specifications of the product being purchased. Once the "online" purchase procedure has been completed, the customer must print and keep these general conditions. The purchase contract is concluded by completing the order form and giving the consent to the purchase expressed through the adhesion given "on line". The seller has the option to cancel the order received from the customer for any errors (stock, payment) at the seller's discretion. The customer can pay for the ordered goods by choosing from the payment methods indicated at the time of purchase. The accepted payment methods are:


The Customer releases the Supplier from any liability that may arise from the issue of incorrect tax documents caused by errors relating to the data provided by the Customer, since the Customer is solely responsible for the correct insertion. By filling in the personal data sheet in the purchase procedure necessary for the execution of the contract and the related further communications, the customer authorizes the supplier to communicate the personal data necessary to the couriers and / or shippers of trust of the Supplier for the delivery of the products purchased in a manner to allow delivery to the customer.


Sales via the Internet are governed by the laws that regulate the matter of distance contracts, that is, carried out outside the business premises. This legislation establishes the right of withdrawal, or the possibility for the consumer to return the purchased product and to obtain reimbursement of the expenses incurred.

Conditions for exercising the right of withdrawal

The right of withdrawal is exercised correctly if the following conditions are fully met:

• a communication of the exercise of your right of withdrawal must be sent to, within 10 working days from the date of delivery by email to the address:

• the products must not have been used, washed or damaged;

• the products must be returned in their original packaging;

• the returned products must be sent to the Seller in a single shipment., in fact, reserves the right not to accept products of the same order, returned and shipped at different times;

• returned products must be shipped within ten working days from the date on which the products are received.

• The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), kept and possibly used according to normal diligence, without any signs of wear or dirt.

• The product must be returned intact, unused, in its original packaging.

• The returned product must be capable of being put back on sale.

• IT IS COMPULSORY to fill in and attach the RETURNS FORM in order to make a return, DOWNLOAD RETURNS FORM. (any returns without this form will be returned to the sender)

The right of withdrawal is however subject to the following conditions:

• The return costs are charged to the customer,

• The product, the packaging and the contents of the box must be returned new, undamaged and with all the accessories, in the case of "atomizers", "inhalers", "head coils", "cartomizers", "spare tanks" and " liquids "the right of withdrawal is possible (for hygienic reasons) only if the product has never been used and in the case of liquids it has never even been opened.

Furthermore, the right of withdrawal does not apply to:

• Bottles with the guarantee seal not intact or opened

• Partially used products

• Products damaged due to negligence by the customer.


The products sold on the Svapo Servizi website are covered by a legal guarantee of conformity as required by the Consumer Code Legislative Decree 206/05 which protects the consumer in the event of the purchase of defective products, which malfunction or do not respond to the use declared by the seller or to which that good is generally intended.

Svaposervizi guarantees its products and related accessories received intact according to the current legislation on the subject.

As regards the so-called perishable goods, such as containing BATTERIES, a guarantee of 6 (six) months is provided from the date of purchase proven by a valid fiscal document (term after which the reversal of the burden of proof regarding the pre-existence of the defect, defect and non-conformity of the goods). The normal performance deterioration of the internal batteries that occurs at each recharging cycle is not covered by the guarantee.

Electronic products not containing built-in batteries are covered by the warranty according to current legislation; however, mechanical damage to the USB and / or Micro USB ports of devices with interchangeable batteries is not covered by the warranty, as it is possible to recharge the lithium cells externally. Other types of mechanical damage will be evaluated on a case-by-case basis.

The rechargeable batteries (eg 18650, 18350, 26650 etc) being consumable products do not enjoy a guarantee because it is not possible to verify if they have been used improperly.

The clearomizers, cartomizers and e-liquid feeding systems (ATOMIZERS) are mechanical products and are covered by warranty ONLY for defects productive (broken glass, non-compliant thread, non-compliant painting, etc.).

The replacement heads (or coils, or resistance) are consumable products and do not have a warranty.

The warranty on products purchased on the Svapo Servizi website does not include normal wear and tear. It does not operate if the defect or damage was caused by a non-compliant and / or contrary use to which the good is generally intended.

For example, the following actions are defined as non-compliant:

- repairs or interventions carried out by unauthorized persons

- opening the device

- handling of assembly components

- defects or damage caused by falling, breaking, lightning or infiltration of liquids

- defects or damage caused by mechanical, chemical, radio and thermal influences

- vaporization problems related to non-electrical defects (e.g. flooded, burnt head)



Shipping to Italy costs € 6.90 with a cost of less than € 60. With a cost of more than € 60, shipping is free.

High-end products have a fixed price of € 5.90 per item.


Shipping costs € 5,90 with a cost of less than € 60. With a cost of more than € 60, shipping is free.


The cost of shipping in Europe varies from € 16 to € 25 depending on the country and there are courier costs.

The cost will be calculated in the cart during checkout, after entering the shipping data.


All shipping costs indicated refer to non-disadvantaged locations, particular islands and / or difficult-to-service countries. Therefore the shipping cost may vary depending on the destination.

Countries served

The following countries are served by our services.






Czech Republic














The discount coupon received as a gift or advertised entitles you to a discount, which can:

not be valid on all products

Only discount the cheapest item

it is not valid for high end items

it is not valid for items already in promotion

does not discount shipping costs

it is valid for one purchase only and cannot be combined

For more information on the voucher in your possession, you can contact us.

19 Whatsapp Web CHAT

Service used only for information and communication purposes with customers. All chats are recorded and stored in our databases. No personal data is recorded.

20. Request assistance and / or information for purchased products

In the event of a request for information regarding products in your possession, and not purchased on our website or at the points of sale, our staff is not required to respond, as we are not responsible and cannot provide support for sales made. out of our control. It is advisable to contact the manufacturer or the seller.

For information about products you want to buy or have purchased at our website or at one of our stores, our staff will be available and will respond as soon as possible. We recommend using the whatsapp module to speed up operations.


All refunds will be issued within 5 days of receipt of the goods, with the payment method used during the purchase.

In the case of purchase by cash on delivery, the only ways to receive the money are the following:

Payment by bank transfer

Good purchase

All payments will be made only and exclusively on cards and accounts in the name of the buyer.

This document is subject to change.

Last updated 07/08/2020


Reviews are subject to scrutiny and approval. The item must have been purchased at our store or website, and must not contain offensive phrases and / or words, think cancellation of the review.


The import tax, duty and VAT are the responsibility of the customer.